Frequently asked questions

WHAT CAN I DO WITH THE RIGS UNDER NON-COMMERCIAL LICENSE?


You can do many things, certainly except making money. For instance, you can use the rigs for your demo reel or short film. For more details, please refer to Terms of Use.




CAN I DUPLICATE THE RIG FILE?


Under the non-commercial license, you can duplicate the rig file as many times as you wish, and transfer it to multiple devices owned by you. But you can't share it with anyone else.
Under the commercial license, we define the business entity (eg. studio, not school) owns the rig file. For instance, the rig file can be passed around with multiple artists inside the studio. But certainly, the studio can't share the rig file outside the studio.
For more details, please refer to Terms of Use.




CAN I USE THE RIG FILE FOR TEACHING IF I BUY NON-COMMERCIAL LICENSE?


This is a special exception, and the answer is yes. But this is only under the case when the rig file is owned by the teachers, not the school. We will assume that the teachers only make money by getting paid regularly from the school. The teachers shouldn't share the rig file with any students under any circumstances. The rig file can only be used to help improve presentation purpose.




CAN SCHOOL PURCHASE COMMERCIAL LICENSE?


We currently don't offer any school license. Commercial license is designed for a business entity like a studio or a company. If a school purchase a commercial license, the school cannot redistribute our product to students.




WHAT'S THE PLATFORM I NEED TO HAVE FOR THESE RIGS?


You need install Autodesk maya. We support maya 2015 and versions above.




CAN I ASK FOR REFUND IF I DON'T WANT THE RIGS?


We asked that you carefully read the file information. We generally don't offer any refund. Please refer to the Terms of Use for more details.




WHAT DOES COMMERCIAL LICENSE FOR?


​The commercial license is mainly designed for studios or individuals who want to use the rig to make money. When a studio owns a character rig, the studio can pass the rig to multiple artists on multiple shows. But artists are not allowed to bring these character rigs back home. Please be aware that school can't purchase the commercial license. For more details, please refer to Terms of Use.




CAN I PAY WITH CREDIT CARD?


Yes, we use Paypal as our gateway. And you can pay in the Paypal payment page with a credit card or a Paypal account.




IF I LOST THE RIG FILE, CAN I GET IT BACK?


Yes, you can. Please go to our shop page and scroll down to the bottom. Click the 'MY ORDER HISTORY' button, and type in the email address you used when purchasing the rig.




DO I GET UPDATES WITH MY PURCHASE?


Yes, you do. Generally, you will receive an email with updated file link. Or you can go to our shop page and click 'MY ORDER HISTORY' button.




ARE THERE ANY DISCOUNTS?


Yes. We offer discounts during special holidays. Please follow our Facebook page to get latest holiday special news! We also offer discounts to schools who partnership with us. Please contact your school administrators for the discount code.




WHY MY RIG CAN'T DO SEAMLESS IK/FK OR SPACE SWITCH?


The seamless IK/FK and space switch is achieved by our character tool. You need install that tool on your maya, and the tool is free for downloading at our 'TOOL' page.




WILL YOU GUYS SELL THE RIGGING SYSTEM THAT BUILD ALL THESE CHARACTERS?


At this moment, no. We might release our system in the future, and we will let you know if that happens.




CAN I MODIFY THE RIG AND SELL IT?


No. We reserved the copyrights of our products, and we prohibiting any kind of redistribution. ​For more details, please refer to Terms of Use.




IS THE RIG FILE UNDER NON-COMMERCIAL LICENSE DIFFERENT WITH THE ONE UNDER COMMERCIAL LICENSE?


No, there is no difference regarding to the rig file.





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